1.Seller Identification

  • Pursuant to the provisions of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), the
    Next information:

    Commercial name: Bite The Bullet Studio

    Social activity: Creation of digital content focused on board games, 3D printing and video games.

    Email: contact@bitethebulletstudio.com


    In accordance with the provisions of the European regulations on the Protection of Personal Data, Bite The Bullet Studio guarantees the protection and confidentiality of the personal data provided by users through this website, as established in this data protection policy, which you must have accepted in the contact form.

    Our company guarantees security and confidentiality in all communications with our clients through a secure server, based on the SSL standard that protects data against attempted violations by third parties.

2.General procurement procedure

  • The contracting procedure can only be carried out in the Spanish language. If it could be carried out in another language, it will be indicated before starting the contracting procedure. For the contract to purchase products in our store to be valid, the ordering information provided by the user must be accurate, complete and updated at all times. Failure to do so constitutes a violation of the terms, which may result in the termination of the contract with Bite The Bullet Studio.

3.Purchase validation

  • Once the purchase has been made, Bite The Bullet Studio will immediately send the user an order confirmation by email. If the client does not agree with the data provided in said confirmation, you can request its modification or cancellation of the order .

    In any case, the communication corresponding to the cancellation or modification must be made within seven business days from the confirmation of the order, through the email contact@bitethebulletstudio.com and provided that the order has not been sent.

6.Delivery conditions

  • Depending on the chosen transportation method and the final destination of the order, it will arrive within a certain delivery time (when you select the transportation method you will be able to find out about the delivery times)

    It must be taken into account that the deadlines may vary depending on the time of year and the management of the company itself. Order preparation times are 24/48 hours.

7.Cancellations, Returns and withdrawal

  • Cancellation of an order

    You can only cancel an order if it has not yet been shipped. To cancel an order you must send an email to contact@bitethebulletstudio.com
    and provide the order reference that you wish to cancel. The refund of the amount will be made by the same payment method chosen at the time of making the payment.
    order.

  • Returns and commercial withdrawal. Right of Withdrawal

    Withdrawal is the power of a consumer of a good to return it to the store within a legal period, without having to plead or give any explanation to the customer.
    respect or suffer a penalty. As established by the regulations, the consumer and user will have the right to WITHDRAW from the contract for a maximum period of 14 calendar days without having to indicate the reason and without incurring any costs, except those provided for in art. 107.2 and 108 of RD1/2007, of November 16, which approves the aforementioned text of the General Law for the Defense of Consumers and Users.

    *This applies to in-stock models and products, not custom models, digital content or custom orders.

  • Conflict resolution platform

    In case it may be of interest to you, to submit your claims you can also use the dispute resolution platform provided by the European Commission and which is available at the following link:
    http://ec.europa.eu/consumers/odr/

  • Disclaimer

    Bite The Bullet Studio is not responsible for the effects that may be caused by improper use of the resin figures or any product that can be purchased on our website. Shipments and orders will be made depending on the place where the order is placed, so please pay attention during the destination selection step to avoid additional charges or customs fees.

    The product, due to its characteristics, does not include a support service or assistance to be able to use it. Bite The Bullet Studio is exonerated from the responsibility of providing this service, although to the extent possible we always try to provide support for any questions.


    Bite The Bullet Studio assumes no liability arising from the misuse of products purchased on our site and, more specifically,
    Bite The Bullet Studio is exonerated from all responsibility for any risk or loss, personal or otherwise, that may arise as a direct or indirect consequence of the misuse of any product purchased on this website. This does not apply to a defect or defect in the factory product in which case Bite The Bullet Studio has the obligation to correct the problem by refunding the amount or sending a new product.


    Bite The Bullet Studio does not assume any responsibility regarding the purchase decision of any of the products purchased, leaving it at the sole discretion and
     responsibility of the client for that determination. This website also contains links to other websites that are not operated by Bite The Bullet Studio.
     (hereinafter, the "Related Sites"). Having no control over the Related Sites and therefore not accepting any responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Related Sites will be subject to the terms and conditions of use and service contained in each of said Websites.

8.After-sales service and guarantees

  • Due to the nature of the items we sell we do not have an after-sales service as such, although we try to answer all your questions.

9.Customer service

  • If you have any incident with your orders, you can contact us by sending an email to contact@bitethebulletstudio.com indicating in the subject: CLAIM and the order number.

10.Data Protection Policy

  • The defense of user data is a top priority for Bite The Bullet Studio responsible for this website.


    For complete information about your rights and the data protection policy, visit our Privacy Policy pages. and the Policy
    of cookies .

11.Intellectual and industrial property

  • Through these General Conditions, no intellectual or industrial property rights are transferred over the Bite The Bullet Studio portal or over any of its component elements, and the User is expressly prohibited from reproducing, transforming, distributing, publicly communicating, making available to the
    public, extraction, reuse, forwarding or the use of any nature, by any means or procedure, of any of them, except in cases where it is legally permitted or authorized by the owner of the corresponding rights.


    The user knows and accepts that the entire website, containing without limitation the texts, articles, images, designs, software, contents
    (including structure, selection, arrangement and presentation thereof), audiovisual material and graphics, is protected by trademarks, copyright of Bite The Bullet Studio and other registered legitimate rights, in accordance with international treaties to which Spain is a party. and other property rights and laws of Spain.

12.Modification of the conditions of use

  • Bite The Bullet Studio reserves the right to modify, at any time, the presentation and configuration of the website, as well as these
    General conditions.


    Therefore, Bite The Bullet Studio recommends that all users read them carefully each time they access the website. Contractors of any of the services offered on this website will always have the General Conditions in a visible place, freely accessible for any queries they wish to make.

    In the event that any clause of these General Conditions is declared void, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the very purpose of these General Conditions.


    Bite The Bullet Studio     may not exercise any of the rights and powers conferred in this document, which will not imply in any case the waiver of the rights and powers conferred in this document.
    same unless express recognition by Bite The Bullet Studio or prescription of the action that corresponds in each case.

13.Applicable law and jurisdiction

  • These Conditions of Use are governed by Spanish law. These Conditions of Use are subject to the provisions of Law 7/1998, of April 13, on general contracting conditions, to Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, to Law 7/1996, of January 15, on the Regulation of Retail Trade, and to the Law
    34/2002, of July 11, on information society services and electronic commerce.

    In accordance with article 29 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, contracts concluded electronically in which a consumer intervenes as a party will be presumed to have been concluded in the place in which he has his habitual residence. Therefore, in the event of a dispute arising from these general conditions and for the resolution of conflicts, the parties submit to the courts and tribunals of the User's domicile.

    Likewise, electronic contracts between businessmen or professionals, in the absence of an agreement between the parties, will be presumed to have been concluded in the place where the service provider is established.